Delv
Task Automationby Aisera★ 4.3

Aisera

Agentic AI platform for IT, HR, finance and customer service with low-code agent creation and 1,000+ pre-built actions.

Try it
C
Safety & Trust

Delv Safety Grade: C

Score 58/100 · assessed 2026-04-19

Maintainer65
Permissions40
Supply chain35
Transparency30
Incidents100

Aisera is a mid-size enterprise vendor (founded 2017, Series D funded) offering agentic automation for IT, HR and finance workflows. The platform handles sensitive operations like password resets, expense approvals and ticket escalation across multiple enterprise systems. Major concerns centre on opacity: no public repository, no visible source code, and minimal technical documentation about security boundaries or data handling. The closed-source nature combined with broad permissions (identity management, messaging, database writes, external API calls) creates significant trust surface area. Supply chain is entirely proprietary with no package manager distribution or version pinning visibility. Enterprise-only pricing suggests some vendor vetting occurs, but lack of transparency about incident response, audit logs or sandboxing makes independent verification impossible. Suitable only for organisations with mature vendor risk programmes and contractual security guarantees.

Green flags

  • Established vendor with Series D funding and enterprise customer base
  • Scoped to specific enterprise domains (IT, HR, finance)
  • No known security incidents or breaches
  • Enterprise-only model suggests some procurement vetting

Red flags

  • No public repository or source code visibility
  • Closed-source with broad identity and database write permissions
  • No technical documentation on security boundaries or sandboxing
  • Proprietary supply chain with no package manager distribution
  • Unclear data retention and cross-tenant isolation policies

Permissions requested

Identity readIdentity writeSend messagesRead messagesDB readDB writeOutbound networkExternal LLM call
Assessed by Delv Editorial using public metadata. Grades are advisory and update as the ecosystem changes. They do not replace your own review of permissions and code before granting an agent access to sensitive systems.

Pricing

ENTERPRISE — Contact for pricing

Platforms

webapislack

Review

Aisera is an enterprise-grade agentic platform built for the departments that still run on tickets and spreadsheets: IT, HR, finance, and customer service. The pitch is low-code agent creation backed by 1,000+ pre-built actions, which sounds like vendor fluff until you realise it means you can wire up an agent to reset passwords, approve expenses, or escalate support tickets without writing integration code from scratch. The autonomy here is narrow but useful. Aisera agents handle multi-step workflows within defined boundaries. A typical use case: an employee Slacks "I need access to the marketing folder", the agent checks entitlements, routes the request to the right approver, updates the ticket system, and provisions access once approved. No human touches it unless something breaks. That's not AGI, but it's a meaningful reduction in toil for ops teams drowning in repetitive requests. Where it shines is in environments that already have mature ITSM or HRIS systems. The pre-built connectors mean you're not starting from zero. I'd reach for this when the volume of routine requests justifies the enterprise price tag and you have the internal buy-in to let an agent make decisions on behalf of humans. The Slack integration is solid, which matters because that's where most internal requests actually happen. Failure modes: like most enterprise AI, it's only as good as the data it's trained on and the permissions you grant it. If your knowledge base is stale or your approval workflows are Byzantine, the agent will surface that dysfunction rather than solve it. The low-code promise also assumes someone on your team has the time and authority to configure these agents, which is not a given in overstretched IT departments. Compared to something like Moveworks, Aisera covers more departments but feels less polished on the conversational AI side. Moveworks is better at understanding ambiguous requests; Aisera is better if you need agents that do more than answer questions. The pricing model is opaque (contact sales), which is standard for enterprise but annoying if you're trying to budget. This is not a tool for startups or small teams. It's for organisations with enough process debt that automating it away pays for itself in quarters, not years.
Verdict

Pay for this if you're an enterprise with high-volume, low-complexity requests across IT, HR, or finance and you have the internal capacity to configure agents. Skip it if you're under 500 employees or if your processes are too chaotic for an agent to navigate reliably.

Good at

  • 1,000+ pre-built actions cover common enterprise integrations without custom code
  • Multi-department coverage (IT, HR, finance, customer service) in one platform
  • Slack integration handles requests where employees actually are
  • Agents handle multi-step workflows end-to-end within defined boundaries
  • Low-code approach reduces dependency on engineering resources

Watch out

  • Enterprise pricing with no transparent tiers (contact sales only)
  • Requires mature internal systems and clean data to be effective
  • Conversational AI less sophisticated than specialist competitors like Moveworks
  • Configuration overhead still significant despite low-code claims
  • Overkill for organisations under 500 employees or with low request volume

Use cases

  • AI service desk
  • workflow automation
  • customer service