How to Use Ada

Getting started with Ada

In this guide, you'll learn how to set up Ada, an AI customer service platform, and create your first automated resolution agent. By the end, you’ll be able to manage customer conversations across various channels efficiently.

Step 1: Sign up and set up

1. Visit Ada's website.
2. Click on the "Get Started" button, typically found at the top right corner.
3. Fill in your business details and contact information to create your account. Note that Ada offers an enterprise pricing model, so you may need to contact sales for specific pricing information.
4. Once your account is created, log in to the Ada dashboard.

Step 2: Your first automated resolution agent

1. After logging in, navigate to the "Bots" tab in the left sidebar.
2. Click on the "Create Bot" button.
3. Choose a template that suits your needs or start from scratch.
4. Follow the prompts to input your company’s knowledge base. You can upload documents or connect to your existing databases via the integrations section.
5. Set up the channels you want your bot to operate on (e.g., web chat, social media). You can do this under the "Channels" tab.
6. Test your bot using the "Test Bot" feature available on the dashboard to ensure it responds correctly to customer inquiries.

Step 3: Get better results

1. Continuously update your knowledge base as your business evolves. Go to the "Knowledge" section to add or modify entries.
2. Use the "Analytics" tab to monitor your bot's performance. Look for common queries that might need better responses.
3. Adjust the bot's conversational flow in the "Flow" section to enhance customer interactions based on feedback.
4. Set up automated responses for frequently asked questions to save time.

Pro tip

Regularly review the analytics data to identify gaps in your bot's knowledge. This allows you to make informed updates quickly, keeping your responses accurate and relevant.

Common mistake to avoid

Avoid neglecting the testing phase. Failing to thoroughly test your bot before launching can lead to poor customer experiences and missed opportunities for engagement. Always use the "Test Bot" feature to iron out any issues before going live.