How to Use Front

Getting started with Front

In this guide, you'll learn how to set up Front, create your first shared inbox, and start managing customer communications efficiently. By the end, you'll be ready to streamline your team's workflow and enhance customer support.

Step 1: Sign up and set up

1. Go to Front's website.
2. Click on the “Get Started” button located at the top right corner.
3. Enter your email address and create a password, then click “Sign Up”.
4. Confirm your email via the link sent to your inbox.
5. Once confirmed, log in to your new account.
6. Follow the prompts to set up your team and invite colleagues by entering their email addresses.

Step 2: Your first shared inbox

1. After logging in, click on the “Inboxes” tab on the left sidebar.
2. Click the “+ New Inbox” button.
3. Name your inbox (e.g., “Customer Support”) and select the channels you want to include (e.g., email, SMS).
4. Assign team members to this inbox by selecting their names from the list.
5. Click “Create Inbox” to finish.
6. To start managing messages, navigate to your new inbox. You can respond to inquiries directly from here.

Step 3: Get better results

1. Use the AI features by clicking on a message and selecting “Reply with AI” to generate quick responses.
2. For summarising conversations, click on the “Summary” button at the top of the thread to get a brief overview.
3. Set up rules for routing messages by going to “Settings” > “Rules” and creating conditions based on keywords or sender information.
4. Regularly review the “Analytics” section to monitor performance and adjust your approach based on response times and customer satisfaction scores.

Pro tip

Take advantage of keyboard shortcuts to speed up your workflow. For instance, press “R” to reply to a message or “F” to forward it without using your mouse.

Common mistake to avoid

Avoid creating too many inboxes at once. Focus on one or two key areas first to prevent confusion and ensure that your team can effectively manage customer inquiries without being overwhelmed.