How to Use ChatBot.com

Getting started with ChatBot.com

In this guide, you'll learn how to create your first automated customer support chatbot using ChatBot.com. By following these steps, you'll have a functional bot ready to assist your customers in just a few minutes.

Step 1: Sign up and set up

1. Go to ChatBot.com.
2. Click on the "Get Started" button located at the top right of the page.
3. Choose a plan that suits you. You can start with a 14-day free trial of the Starter plan for $52/month.
4. Fill in your email address and create a password, or sign up using Google or Facebook.
5. Follow the prompts to complete your profile setup.

Step 2: Your first chatbot

1. Once logged in, click on the "Create a New Bot" button on your dashboard.
2. Choose a template from the list provided (e.g., "Customer Support") or start from scratch by selecting "Start from Blank."
3. Use the visual builder to drag and drop elements. For a simple flow:

- Add a "Text" element for the bot's greeting. - Connect it to a "User Input" element to collect user questions. - Add a "Text" element with a response based on the user input.

1. Click "Save" to save your progress, then click "Test" to see how your bot interacts.

Step 3: Get better results

1. Explore the "Analytics" tab in the left menu to monitor user interactions and improve your bot's responses.
2. Use "Quick Replies" to offer users predefined options for faster navigation.
3. Implement "Conditions" to create personalised responses based on user input (e.g., if they mention "order," direct them to order tracking).

Pro tip

Use the "Preview" feature frequently while building your bot. It allows you to test changes in real-time without publishing the bot, saving you from potential errors.

Common mistake to avoid

Many beginners forget to save their changes frequently. Make sure to click the "Save" button after each adjustment to avoid losing any work.