How to Use Moveworks

Getting started with Moveworks

In this guide, you'll learn how to set up and use Moveworks to resolve employee requests across various applications. By the end, you'll be able to interact with the AI assistant to get quick answers to IT, HR, and finance queries.

Step 1: Sign up and set up

1. Go to Moveworks website.
2. Click on the "Request a Demo" button in the top right corner.
3. Fill in the form with your details, including your name, email, and company information.
4. Submit the form and wait for a representative to contact you to set up your account.

Step 2: Your first request

1. Once your account is set up, log in to the Moveworks platform.
2. You will see a chat interface. Type your request in the chat box, such as "I need help with my password reset."
3. Moveworks will analyse your request and respond with the necessary steps or direct you to the appropriate resources.
4. Follow the instructions provided by the AI assistant to resolve your issue.

Step 3: Get better results

1. Use clear and specific language when making requests. For example, instead of saying "I have a problem," specify the problem, like "I can't access my email."
2. Take advantage of the suggested prompts that Moveworks provides after your initial query. They often lead to quicker resolutions.
3. Familiarise yourself with the various types of requests Moveworks can handle, such as IT support, HR queries, and finance issues, to maximise its utility.

Pro tip

To save time, try using keywords related to your issue. For instance, if you're facing a software installation issue, use the software's name in your request, like "Install Microsoft Teams."

Common mistake to avoid

A common mistake is being vague in your requests. Phrases like "I need help" can lead to delays. Always provide specific details to help the AI assist you more effectively.