About Moveworks
Moveworks is an AI assistant platform that targets the nitty-gritty of employee requests across various business applications. Picture this: you're an employee stuck with a mountains of IT issues, HR queries, or finance problems, and instead of waiting around for a human to come back to you (which could take ages), you have an AI buddy ready to help. This tool is designed to respond to these requests with a conversational touch, making it feel like you're chatting with a colleague rather than battling through a monotonous helpdesk system. With its natural language processing capabilities, Moveworks can sift through extensive company knowledge bases and actually perform tasks rather than simply providing answers. That's right, this isn't just a glorified FAQ bot.
However, let’s talk turkey – the pricing details aren’t clear on their website, which leaves you guessing a bit. I reached out for a quote, and it seems like pricing is tailored to the size and needs of your business, which is fair enough, but I do think they should be more upfront about it. In my experience, this can be a red flag for smaller enterprises who might be considering a jump into AI but are unsure of the budget implications. That said, if you’re part of a medium to large enterprise, the potential to improve operational efficiency and employee satisfaction is pretty enticing. Automating routine inquiries means that your HR team can focus on the bigger issues that really need human attention.
One of the standout features of Moveworks is its ability to learn over time. It adapts to your company's specific processes and feedback, which is a massive plus. If you’ve had a frustrating experience with chatbots that just don’t get it, Moveworks is designed to improve with your company’s unique voice and needs. However, it does require a bit of initial setup and training to fully realise that potential. If you’re not ready to invest time into training the AI, then you might find it less effective.
Moveworks could be a perfect fit for HR departments yearning to take the load off from repetitive questions. But here's the kicker: if you’re a small business or a startup with a handful of employees, you might want to look elsewhere. The investment might not yield a significant enough return for you just yet. But for those bigger organisations ready to step up their game, this tool could very well be the answer to smoother operations.
Our Review
Verified 11 May 2026Reviewed by Delv Editorial, Delv Team
When I first came across Moveworks, I was quite intrigued by the prospect of an AI assistant that could actually resolve employee requests without the usual wait times. As someone who’s had my fair share of frustrations with traditional helpdesk systems, the idea of a tool that learns and adapts to your company was appealing. I decided to put it to the test, and I must say, the conversational interface is a breath of fresh air. Instead of fumbling through a sea of FAQs or waiting for an email response, I found myself engaging with a chatbot that felt surprisingly human. It tackled my IT queries and HR questions with relative ease, which really impressed me.
One of the standout features is how Moveworks can actually perform tasks. For instance, I asked it to help with a leave request, and it not only provided the information but also initiated the process. This is a massive time-saver for HR departments swamped with repetitive inquiries. However, I did hit a snag during the initial setup. It required more time and input than I expected, and I can see how this could deter smaller businesses or teams that need quick solutions. If you’re in a larger enterprise, though, the payoff could be worth the effort.
In terms of comparison, I looked at Zendesk and ServiceNow as alternatives. While both are solid choices, they focus more on traditional ticketing systems and might not have the same conversational capabilities as Moveworks. If you’re after a purely customer support solution, Zendesk might be your go-to. However, if you want a tool that can evolve with your company's needs and doesn't just throw answers at you, Moveworks is certainly a compelling choice.
Ultimately, Moveworks shines in larger organisations needing to improve employee experience and operational efficiency through automation. But if you're a small team or startup, you might want to hold off until you're ready to invest in a more comprehensive setup. It’s a bit of a mixed bag, but it certainly has potential for those willing to put in the effort and resources.
Getting started with Moveworks
In this guide, you'll learn how to set up and use Moveworks to resolve employee requests across various applications. By the end, you'll be able to interact with the AI assistant to get quick answers to IT, HR, and finance queries.
Step 1: Sign up and set up
Step 2: Your first request
Step 3: Get better results
Pro tip
To save time, try using keywords related to your issue. For instance, if you're facing a software installation issue, use the software's name in your request, like "Install Microsoft Teams."
Common mistake to avoid
A common mistake is being vague in your requests. Phrases like "I need help" can lead to delays. Always provide specific details to help the AI assist you more effectively.
The Verdict
Moveworks is a solid choice for medium to large enterprises looking to automate employee requests and improve efficiency. However, smaller businesses might find it less beneficial due to the costs and setup required. If you're ready to invest in a tool that evolves with your company, give Moveworks a shot; otherwise, you might want to explore simpler alternatives.
Best For
- HR departments in larger organisations looking to automate routine inquiries.
- IT teams wanting to reduce ticket loads and streamline support.
- Finance departments needing quick responses to expense claims.
- Companies focusing on enhancing employee experience and satisfaction.
- Medium to large enterprises ready to invest in AI solutions.
At a Glance
Moveworks is an AI assistant that tackles employee requests across various business applications, offering a conversational interface that resolves IT, HR, and finance inquiries. Its ability to learn and adapt makes it perfect for larger enterprises aiming to improve efficiency and employee satisfaction, though pricing transparency could be better for smaller teams.
Strengths
- +The conversational interface makes it easy for employees to get help without navigating clunky systems, which can significantly enhance the user experience.
- +Its ability to perform tasks rather than just providing answers reduces the need for human intervention, saving time and resources for HR and IT teams.
- +Moveworks learns and adapts over time, which means it can become increasingly efficient and accurate in handling requests specific to your organisation.
- +The integration with various business applications means it can pull information and perform actions across platforms, making it a versatile tool for everyday workplace queries.
- +The potential to improve employee satisfaction by reducing wait times and automating routine inquiries is a huge plus for any organisation.
Limitations
- -The lack of transparency regarding pricing may deter smaller businesses from exploring the tool, as they might be unsure if it fits within their budget.
- -Initial setup and training can be time-consuming, which may be a barrier for teams looking for immediate results rather than long-term investment.
- -It may not deliver the same effectiveness for smaller teams or businesses with limited resources, as the AI might not have enough data to learn from.
- -Some users may find it difficult to troubleshoot if the AI misinterprets requests, potentially leading to frustration rather than a smooth experience.
- -The focus on medium to large enterprises could leave smaller organisations feeling neglected in terms of tailored features and support.
Use Cases
- -HR teams looking to automate responses to common employee queries like leave requests and benefits inquiries, freeing them up for more complex issues.
- -IT departments wanting to reduce the number of tickets by addressing common tech problems through automated responses.
- -Finance teams needing a quick way to handle employee expense claims and payment inquiries without bogging down staff.
- -Larger organisations aiming to improve onboarding processes by providing new hires with instant answers to their common questions.
- -Companies wanting to enhance overall employee satisfaction by reducing response times for routine queries, leading to a happier workforce.
